Over the years the trend on accrediting offices both in public and private for Quality Management Systems (QMS) is increasing. A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A Quality Management Systems (QMS) helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. Since public service is a thrust, positions held in the government is a public liability. The civil servants are accountable for their direct actions, views and decisions to the general public that they are serving. That is the reason why holding position in a public office should be done in all fidelity, passion and calling to achieve quality, efficiency and efficacy.
In achieving Quality Management System (QMS), every personnel should think that their services rendered should be done in total ingenuity to see to it that whether documented or undocumented actions taken in every transaction are faithfully done involving ourselves as part of those who will need change to impart changes. The issue of ingenuity in the civil service has arisen in the past and until now it remains a problem for no one is willing to change the way change should affect.
Clienteles should be understood in the context of their peculiarities that would result to the provision of total honesty even in small things a government employee should deal every day. In this way, we can impart changes in our own small ways. The value of honesty and ingenuity must be inculcated in every aspect while rendering services in this way, change we seek through Quality Management System and will become a change that is affected as a lifestyle.
RUFELIA J. LIMBENGCO
Administrative Officer IV-Cash